Information Technology (IT)

Contact Details:

COM 300

IT Help Desk 757.352.4076

helpdesk@regent.edu

M-F: 8 a.m. – 5 p.m. (Office Hours)

M-F: 8 a.m. – 9 p.m. (Calling Hours)

The Information Technology (IT) Department provides reliable, up to date, effective, secure and integrated technology solutions and information services to empower students, faculty and staff to meet their goals in support of the mission of the university.

The IT Help Desk is your initial point of contact for the Information Technology department. If you are having difficulties accessing Regent systems (Genisys, Blackboard, Email, etc.), need your password reset, or are having issues with a Regent University computer, the IT Help Desk is here to help!

Technology Spotlight

24/7 Blackboard Support

The Information Technology Help Desk is pleased to announce expanded Blackboard Support. Regent University has partnered with Blackboard Support Services to provide students, faculty, and staff with 24/7 expert support for Blackboard.

Regent students, faculty, and staff have access to 24/7 Blackboard support through multiple channels:

  • Integrated Blackboard Support Tab – A new contextual Support Tab is available on the right side of regent.blackboard.com. This tab provides dynamic Suggested Help based on your current location in the Blackboard Learning Management System.
  • Blackboard Support Center Portal – The Blackboard Support Center portal provides access to knowledge-base articles, live support chat, support case creation and tracking, and phone support. Go to bbsupport.regent.edu.
  • Phone Support – Access to 24/7 Blackboard phone support is available by calling the IT Help Desk at 757.352.4076 and selecting the option for Blackboard Support.

Regent University’s Blackboard system is located at regent.blackboard.com.

Microsoft Office 365 for Students, Faculty, and Staff

All current Regent University Students, Faculty, and Staff have access to Microsoft’s Office 365 at no cost. Accessing Office 365 is simple and provides you with Office for PC, Mac and a number of mobile platforms. Click here for more information.

IBM SPSS

Now licensed for version 27 and available off-campus for install. For more information, please click here.

MINITAB

Now available for off-campus install. For more information, please click here.

Student Resources

MyRegent is your portal into many of the systems and services available to you at Regent University. We recommend using the MyRegent Portal for integrated access to all of your online Regent resources. After logging in to the MyRegent Portal, you can conveniently access your Student Mail by Google, Blackboard, Genisys, DegreeWorks, and the library Databases as well as many other Regent Systems. You can log in to the MyRegent Portal at my.regent.edu.

 

Upon acceptance to Regent University and processing of the enrollment deposit, you will receive an email to your personal email address with instructions on how to initialize your MyRegent account. Your MyRegent account username will be created using portions of your first and last name.  Please note that your Regent Student ID is separate from your MyRegent account username.  The MyRegent account username is also used to create your Student Mail by Google account in the form of myregentusername@mail.regent.edu.  Once your MyRegent account password is created, you may login to the MyRegent portal at my.regent.edu.  Your MyRegent account password is automatically synchronized to be the same as your Student Mail by Google account password.

Regent University recommends changing your MyRegent account password at least every 180 days by going to www.regent.edu/password.

If after 24 hours of your enrollment deposit processed and have not received your MyRegent account initialization instructions at your personal email address or you need assistance initializing your MyRegent account, please contact the Regent University Help Desk at helpdesk@regent.edu or 757.352.4076.

RegentALERT is an Emergency Notification System (ENS). Its primary purpose is to notify Regent faculty, staff and on campus students in the event of an emergency on or near campus, such as a man-made or natural disaster. Be sure to update your RegentALERT contact information the next time you log in to my.regent.edu.

Regent University uses Blackboard Learn, a web-based Learning Management System (LMS), to engage its students beyond the traditional walls of a classroom. Blackboard breathes life into educational content, brings efficiency to day-to-day tasks, empowers users with tools to engage in learning, and promotes collaboration and streamlines processes.

Blackboard Learn enables Regent Students to:

  • Check grades anytime, anywhere
  • Connect with professors, classmates, and a global network of learners
  • Collaborate on projects and in study groups
  • Always stay on top of what’s important across all courses and other activities

24/7 Blackboard Support

Regent University has partnered with Blackboard Support Services to provide Students, Faculty, and Staff with 24/7 expert support for Blackboard.

Regent Students, Faculty, and Staff have access to 24/7 Blackboard support through multiple channels:

  • Integrated Blackboard Support Tab – A new contextual Support Tab is available on the right side of regent.blackboard.com. This tab provides dynamic Suggested Help based on your current location in the Blackboard Learning Management System.
  • Blackboard Support Center Portal – The Blackboard Support Center portal provides access to knowledge-base articles, live support chat, support case creation and tracking, and phone support. Go to https://bbsupport.regent.edu.
  • Phone Support – Access to 24/7 Blackboard phone support is available by calling the IT Help Desk at 757.352.4076 and selecting the option for Blackboard Support.

Financial Aid Applicants

To view the status of your financial aid application or to accept financial aid awards, proceed to the Genisys login page. You will need the User ID and PIN provided to you by the Student Financial Aid Office.

Students

If you have a Regent email account, please access Genisys via the MyRegent portal using your MyRegent ID and password. Once you are logged in to portal, click the Genisys link at the very top of the page. If you do not have a Regent email account, see “Financial Aid Applicants” above.

If you are a recently accepted student, your MyRegent ID and instructions for setting your password will be sent to you via email once the enrollment deposit requirement has been met.

Without logging in, you may view course descriptions and view the course schedule.

Need More Help?

If further assistance is required, please contact the Regent University Help Desk at helpdesk@regent.edu or 757.352.4076.

Degree Works is an online tool to help students and their advisors track degree progress, prepare for registration, and plan for graduation. Degree Works reviews courses from a student’s transcript and organizes them into blocks of requirements to help students identify courses that have been completed and what courses are still needed in order to complete a degree.

It allows students to view their grades and GPA, estimate how long it will take them to graduate, and what courses count or do not count toward their majors. The program also includes a feature to help students who are considering changing majors and/or programs.

For more information, please the Regent Degree Works FAQs page on the Registrar website.

The Information Technology Department has developed recommended configurations for desktop and laptop computers as a guide for students purchasing computers to use while enrolled at Regent University.

Specifications are provided for Windows/PC-based desktop and laptop computers. Please note that university computer labs, and most academic departments, are Windows/PC-based rather than Macintosh-based.

Recommended Configurations

Desktop Laptop
Processor Intel® Core™ i5  Intel® Core™ i5
Memory 8GB 8GB
Hard Drive 256GB Solid State Drive or larger  256GB Solid State Drive or larger
Network Connectivity 100/1000MB Ethernet or Wireless 802.11 g/n/ac
Wireless connectivity is highly recommended for students living in the Commons Residence Halls
 Wireless 802.11 g/n/ac
Operating System Windows 10  Windows 10
Software Microsoft Office 365, Anti-Virus Software Microsoft Office 365 at no cost to Regent Students, Anti-Virus Software
Damage Protection
 Regent University highly recommends adding Accidental Damage Coverage. See Warranty and Support below for more information

How much should I invest in a computer?

The general rule of thumb when purchasing a new computer is to purchase the most powerful computer you can afford. Buying a powerful computer (faster processor, more memory, larger hard drive) will help to ensure that your computer will meet your academic needs for many years to come. Use the Recommended Configurations above as a guide.

Should I purchase a desktop or laptop computer?

Students should examine their computing needs and habits to determine whether a desktop or laptop best suits their needs. Laptops provide students with the flexibility of using the computer almost anywhere. Desktop computers offer more for the money, and are usually easier to upgrade.

Warranty and Support

The Information Technology Department does not provide support for the installation, repair, or maintenance of computer hardware, or the installation and configuration of computer software (including the operating system) for personally owned computers. It is important that you purchase a computer from a vendor that can provide these services for you.

For hardware, it is recommended that a three-year, on-site warranty be purchased with your new computer. For both hardware and software, it is recommended that you purchase from a vendor that offers 24/ 7 telephone support, and also has web-based support.

For laptop purchases, Regent University highly recommends purchasing a warranty that includes accident damage coverage. For example, Dell offers Accidental Damage Services as an option when customizing your laptop order. Please click here for more information about Dell’s Accident Damage Service.

Vendors

While Regent University does not endorse any specific manufacturer or vendor, please view our current Special Offers to see vendors that offer academic discounts to Regent University students, staff, and faculty.

Anti-Virus Software

Computers can slow down overtime and be attacked by malicious software such as virus and malware programs. Regent University recommends certain software to help keep your computer running safely and smoothly. Below are two free Anti-Virus programs that Regent University recommends to clean and protect your computer.

  • Microsoft Security Essentials – Windows Defender is built into the latest versions of Windows such as Windows 10 and helps guard your PC against viruses and other malware. For a PC running an older version of Windows, you can download Microsoft Security Essentials for the low, low price of free.
  • AVG Anti-Virus Free – AVG AntiVirus Free’s renewed focus on performance keeps scans zippy, and protects against viruses and spyware.

Can I use a Macintosh computer?

Regent University computer labs and most academic departments are Windows-based. If you have a Mac or are considering purchasing one, you may want to check with your school to see if there are specific compatibility issues.

However, most students should have no difficulty using a Mac computer if they have a recent version of Mac OS (version 10.12 or higher), a copy of Microsoft Office 2016 for Mac, and a reliable internet connection.

We recommend using Chrome or Firefox for viewing Regent web pages on a Mac.

Use the links provided to buy books and software at discounted prices and obtain special discounts from Apple, Dell or HP. When purchasing a new computer please look at our Computer Recommendations to ensure that you get a computer is compatible with Regent systems.

Computers and Hardware

Software

WIFI is available across the Regent University campus.  The WIFI network name for the main campus is REGENT_PUBLIC.  For students residing at the Regent Commons, the WIFI network name is REGENT_RESNET. These are the only authorized wireless networks supplied by Regent University.

The Regent campus WIFI is open to all students, faculty, staff, and campus visitors.  Passwords are not required.

Internet access for the Regent Village is provided by Cox Communications.  Contact the Regent Village for more information.

There are four computer labs on campus for student and staff use. They are located in COM 154, SC 119, LIB 327 and CRB 239. Printing is available in the labs for 5 cents per page. Each new student is given a one-time credit of $5.00 in their account and additional printing credit is available for purchase online.

Student Mail

All Regent University students are provided with a Google G Suite account. Your Google account is the official student mail account of the University. All official Regent University electronic correspondence will be sent to your Regent provided Google mail account. Google G Suite accounts offer a wide array of features, including mail, calendar, unlimited Google Drive (free cloud based storage) and Google Hangouts (text, voice, and video messaging service).

The G Suite for Education Core Services.

These features are available through the MyRegent Portal at my.regent.edu or by directly logging into accounts.google.com. Your Student Mail by Google address is in the form of MyRegentUsername@mail.regent.edu.

 

Your Regent G SUITE username is in the form of MyRegentUsername@mail.regent.edu.  Your Regent G Suite password is automatically synchronized to be the same as your MyRegent account password.  Whenever prompted to login to your Regent Google Gmail or G Suite apps, be sure to use your full username in the form of MyRegentUsername@mail.regent.edu.

To change your password, please visit www.regent.edu/password.

Google supports multiple logins so that you can login to your Regent G Suite account and your personal Google account simultaneously.

For specific instructions, please see the Google Account Help site on this topic.

Google and Regent University take security seriously and protecting your data is important. Every Regent University student will be issued a Google G Suite account upon enrollment. The first time that you log in to your Regent G Suite account, you will be required to accept Google’s Terms of Use to access your Regent University provided G Suite account. All Google applications are governed by the terms set forth in Google’s Privacy Policy. Please see Google for Education Privacy and Security for more information.

When you sign into your Regent G Suite account, you will be presented with information on the privacy and security of your new account. In that statement, it mentions the domain administrator as having access to your account information. In Google G Suite for education, that administrator is Regent University and not Google. Regent University does not access Regent G Suite student data unless the student has requested help with their G Suite account or the university is under subpoena to supply such information.

If you have specific questions about the privacy or security of your account, here are some additional resources provided by Google.

Google for Education Security and Privacy Overview: https://edu.google.com/trust/

Security and Privacy Questions: http://support.google.com/a/bin/answer.py?hl=en&answer=60762

Submit a Ticket

Please complete this form and we will get in touch with you as soon as possible. Additional internal forms for faculty and staff use are located in the portal.

 

IT Help Desk Ticket Form

  • This field is for validation purposes and should be left unchanged.

Supported Software

Software Description

Adobe Acrobat Reader DC software is the free, trusted global standard for viewing, printing, signing, sharing, and annotating PDFs. It’s the only PDF viewer that can open and interact with all types of PDF content – including forms and multimedia.

Platform

Windows, Mac, Android and iOS.

Availability

Faculty and Staff: Preinstalled on all Regent University computers, otherwise in Software Center. For personal machines, please visit https://get.adobe.com/reader/.

Students: Most computers on campus will have Adobe Acrobat Reader DC preinstalled. For personal machines, please visit https://get.adobe.com/reader/.

Software Description

Create high-quality PDF files from Acrobat or popular Microsoft Office apps. Add restrictions to prevent others from copying, editing, or printing sensitive information. Convert PDFs to Word, Excel, or PowerPoint formats while preserving fonts, formatting, and layouts. Find and get rid of the text, images, or even metadata—permanently.

Platform

Windows and Mac.

Availability

Faculty and Staff: Available by request, please submit the form located here. After being granted access, two (2) activations on any computer is permitted.

Students: The computer labs on campus have Creative Cloud available for all students which includes Adobe Acrobat Pro DC. Adobe offers an accomodation for students to purchase the Adobe Creative Cloud for $19.99 per month for the first year and $29.99 after the first year.

Software Description

Adobe Creative Cloud is a set of applications and services from Adobe Systems that gives subscribers access to a collection of software used for graphic design, video editing, web development and photography.

Availability

Faculty and Staff: Available by request, please submit the form located here. After being granted access, two (2) activations on any computer is permitted.

Students: Available in the following campus computers labs: COM 154

Limited number of licenses available for Students who are enrolled in degree seeking course that require Adobe Creative Cloud. Students may request access here.

Adobe offers special Creative Cloud student subscription pricing for $19.99 per month for the first year and $29.99 thereafter.

Software Description

Adobe Spark is the integrated web and mobile solution that enables everyone, especially teachers and their students, to easily create and share impactful visual stories.

Availability

Faculty and Staff: Available to all faculty and staff. Please use your faculty and staff email address.

Students: Available to all students. In order to sign in, please use your MyRegent ID (Normally parts of your first and last name) followed by @regent.edu.

Software Description

ApplicationXtender allows you to scan documents, capture email and attachments, store them in a database, establish the right access per user and document, quickly search and retrieve them, and to apply retention scheduling over the life of each document.

Availability

Faculty and Staff: Please reach out to your supervisor and have the Banner Security form submitted located here. ApplicationXtender is available via the Software Center.

Students: ApplicationXtender is not offered to students.

Software Description

Citrix is a digital workspace platform that gives employees everything they need to be productive in one unified experience while arming IT with the visibility, simplicity, and security needed to enable and control it all.

Availability

Faculty and Staff: Available in cases where remoting to computers on campus are needed. Please reach out to your supervisor and have the Remote Access form submitted located here.

Students: Available for specific classes.

Software Description

Google Chrome is a browser that is recommended by the IT Helpdesk.

Availability

Faculty and Staff: Most computers on campus will have Google Chrome preinstalled. For personal machines, please visit here.

Students: Most computers on campus will have Google Chrome preinstalled. For personal machines, please visit here.

Software Description

Google Drive File Stream is a desktop application that allows you to quickly access all of your Google Drive files on demand, directly from your computer without losing precious drive space. With Google Drive File Stream, your files are stored on the cloud instead of your computer, and any changes you make are automatically synced with the cloud for quick, easy access anywhere you have an Internet connection.

Platform

Windows and Mac.

Availability

Faculty and Staff: Most computers on campus will have Google File Stream available via Software Center. For personal machines, please visit here.

Students: Most computers on campus will have Google File Stream available via Software Center. For personal machines, please visit here.

Software Description

Grammarly automatically detects grammar, spelling, punctuation, word choice, and style mistakes in your writing.

Platform

Windows, Mac, Android, and iOS.

Availability

Faculty and Staff: Grammarly Premium is a paid upgrade that offers over 400 types of checks and features. It checks for grammatical errors, provides vocabulary enhancement suggestions, detects plagiarism, and provides citation suggestions.

For more information, see www.regent.edu/grammarly.

Students: Grammarly Premium is a paid upgrade that offers over 400 types of checks and features. It checks for grammatical errors, provides vocabulary enhancement suggestions, detects plagiarism, and provides citation suggestions.

For additional writing support, visit the University Writing Lab page for on-demand resources, live online workshops, and one-on-one appointments related to thesis, formatting, style, and more. For more information, see www.regent.edu/grammarly

Software Description

SPSS is a software package used for interactive, or batched, statistical analysis.

Availability

Faculty and Staff: All computer labs on campus have SPSS installed. For other computers on campus, please install SPSS from Software Center. For personal machines, please submit the form located here.

Students:

All computer labs on campus have SPSS installed. For personal machines, please submit the form located here.

Software Description

Virtual Private Network For Secure Remote Access.

Availability

Faculty and Staff: Available as an alternative to Citrix, at the discretion of IT. Please reach out to your supervisor and have the Remote Access form submitted located here.

Students: VPN is not offered to students.

Software Description

Microsoft Office is a suite of desktop productivity applications that is designed specifically to be used for office or business use.

Platform

Windows, Mac, Android and iOS.

Availability

Faculty and Staff: Most computers on campus will have Microsoft Office preinstalled. For personal machines, please visit regent.edu/office365.

Students: Most computers on campus will have Microsoft Office preinstalled. For personal machines, please visit regent.edu/office365.

Software Description

Microsoft Teams is cloud-based team collaboration software that is part of the Office 365 suite of applications.

Availability

Faculty and Staff: Most computers on campus will have Microsoft Office preinstalled. For personal machines, please visit regent.edu/office365.

Students: Microsoft Teams is not offered to students.

Software Description

Minitab is a statistics program.

Availability

Faculty and Staff: All computer labs on campus have Minitab installed. For other computers on campus, please install Minitab from Software Center. For personal machines, please submit the form located here.

Students: All computer labs on campus have Minitab installed. For personal machines, please submit the form located here.

Software Description

Mozilla Firefox is a browser that is recommended by the IT Helpdesk.

Availability

Faculty and Staff: Most computers on campus will have Mozilla Firefox preinstalled. For personal machines, please visit here.

Students: Most computers on campus will have Mozilla Firefox preinstalled. For personal machines, please visit here.

Software Description

Panopto is a software company that provides lecture recording, screencasting, video streaming, and video content management software, which is often used in E-learning environments.

Availability

Faculty and Staff: Panopto is available to Faculty and Staff on all Regent computers via Software Center. For personal machines, please navigate to the Panopto tool in Blackboard and click on the button to open in Panopto to show the download option.

Students: Panopto is available to students on all Regent computers via Software Center. For personal machines, please navigate to the Panopto tool in Blackboard and click on the button to open in Panopto to show the download option.

Software Description

Respondus is a powerful tool for creating and managing exams that can be printed to paper or published directly to Blackboard.

Availability

Faculty and Staff: Respondus is available to Faculty and Staff for Regent computers by request, please send an email to helpdesk@regent.edu. For personal computers, please submit the form located here.

Students: Respondus is not offered to students.

Software Description

LockDown Browser is a custom browser that locks down the testing environment within a learning management system.

Availability

Faculty and Staff: Respondus LockDown Browser is available via Software Center.

Students: If a quiz or test requires Respondus LockDown Browser, there will be a prompt requiring you to download the software.

Software Description

Snagit is a screenshot program that captures video display and audio output.

Availability

Faculty and Staff: Snagit available to Faculty and Staff for Regent computers by request, please send an email to helpdesk@regent.edu.

Students: Snagit is not offered to students.

Software Description

VLC media player (commonly known as just VLC) is a free and open-source portable cross-platform media player software.

Availability

Faculty and Staff: VLC media player is available on Regent computers via Software Center. For personal machines, please visit here.

Students: VLC media player is available on Regent computers via Software Center. For personal machines, please visit here.

Software Description

Regent University has partnered with Zoom to give Faculty and Staff access to world class video conferencing. Please use your regent email and password to sign into Zoom.

For more information about Zoom, please visit Zoom’s Help Center at https://support.zoom.us/hc/en-us, or contact the Regent University IT Help Desk at helpdesk@regent.edu or 757.352.4076.

Platform

Windows, Mac, Android and iOS.

Availability

Faculty and Staff: Zoom is available on all computers on the Regent network via Software Center. For personal machines, please visit here.

Students: For personal machines, please visit here.