- What is OWA (Outlook Web Access)?
OWA is a full featured webmail service of Microsoft Exchange Server. OWA gives you web based access to email, calendaring, contacts and tasks. OWA is accessible through MyRegent Portal, Quick Links on regent.edu web pages, or directly at https://owa.regent.edu.
- What New Features Do I Get By Upgrading?
Here are just a few of the highlights of the new email system:
- New webmail, called OWA, which includes calendaring, contacts, and tasks
- Global Address Book
- Restore messages that have been deleted for up to 2 weeks
- Synchronization functionality with PDAs and Smartphones using Secure POP and IMAP
- What happened to my old email and contacts?
Your email in the old system is no longer available. There is a web interface to allow you to export your old contacts located here.
Here are just a few ways to keep your old email:
1- POP or IMAP your old email down to a client like Outlook, Eudora, Mac Mail, Thunderbird, etc... and keep the email locally on your system. The addresses to do this are pop3.regent.edu and imap.regent.edu. If you IMAP your email from a client, you will need to copy the messages locally to remove them off the system.
2- POP or IMAP your email to another webmail such as Google or Yahoo.
3- Forward your old mail to another email account that you may have.
4- Forward your old mail to the new regent email system at RegentID@exchange.regent.edu.
- How Much Mail Can I Keep On The New Email Server?
Student quotas are set to 100MB. This includes messages, appointments, tasks, notes, and contacts. If this is not enough storage space for you, we offer the option to forward your regent.edu email.
- What Does The New Email Retention Policy Mean For Me?
In short, IT has imposed limits on the length of time messages may remain in your Inbox and Sent Items folders. In addition, we automatically purge your Deleted Items folder after a specified period of time. To learn more about his change, click here. 
- How Can I Empty My Deleted Items Folder?
You can simply right click on your Deleted Items folder and click Empty Deleted Items Folder. In fact, you can use this method to empty any folder in OWA.
- How may I connect to the new Exchange server from outside of Regent using Outlook, another mail client, or Smartphone?
Regent's new Exchange Server supports both Secure POP and Secure IMAP connections using SSL. In your mail client's configuration settings, you should use the following server information for the incoming mail server for both POP and IMAP:
remotemail.regent.edu
You will need to ensure that you are using SSL for the connections. This will often be a check box or drop down menu. If you are asked for a port number you will need to use:
IMAP - Port: 993
POP - Port: 995
For the outgoing mail server you will need to use the outgoing mail server of your Internet Service Provider (ISP) if you are outside of the Regent campus. This can usually be found on the ISP's website. For example, if Cox is your ISP, your outgoing mail server would be smtp.east.cox.net. If you are using the Regent network to connect to the Internet you can use Regent's outgoing email server smtp.regent.edu.
- How Do I Get To The New Webmail?
The new webmail is called "Outlook Web Access", herein referred to as OWA. OWA can be directly accessed by clicking on https://owa.regent.edu. In addition, we've added a link to OWA in the MyRegent Portal, https://my.regent.edu. You can find it within the "Office 2007 / Exchange Upgrade" portlet on the bottom right column. A link to OWA is also available in the quicklinks box on Regent webpages.
- Why Does Outlook Web Access (OWA) Look Different on Different Browsers?
There are two different versions of OWA. The most common and the most user friendly is the standard OWA. The second is a trimmed down version of the standard OWA called OWA Light. The standard version of OWA is only available to users of the Microsoft Internet Explorer web browser. Users of any other web browser must use the light version. Users of Internet Explorer may choose to use the light version, if they wish, by checking the box at the log in screen for Use Outlook Web Access Light. You may want to consider using the light version if you are on a slower Internet connection like dial up.
- I have a handheld device or Smartphone. Can I get connected to the new Exchange server?
Yes. Regent offers several ways to get connected to the regent.edu email system. The preferred method is to POP or IMAP your email to your handheld or Smartphone. In your device's configuration settings, you should use the following server information for the incoming mail server for both POP and IMAP:
remotemail.regent.edu
You will need to ensure that you are using SSL for the connections. This will often be a check box or drop down menu. If you are asked for a port number you will need to use:
IMAP - Port: 993
POP - Port: 995
For the outgoing mail server you will need to use the outgoing mail server of your Internet Service Provider (ISP) if you are connected to a wireless network. This can usually be found on the ISP's website. For example, if Cox is your ISP, your outgoing mail server would be smtp.east.cox.net. If you are using the Regent network to connect to the Internet you can use Regent's outgoing email server smtp.regent.edu. If you are connected via cell services, check with your carrier for the appropriate outgoing email server.
- If I currently forward my mail, will I need to configure that on the new Exchange server after migration? How do I forward my email?
Yes. Students will be in complete control of forwarding their email on the new system. It is as simple as creating a rule in OWA. The directions for forwarding are here.
- What if I Have Additional Questions?
If you are unable to find the answers that you are looking for , please contact the Help Desk at helpdesk@regent.edu or 757.352.4076..
