Why Leaders Stay Instead of Quitting: A Qualitative Exploration of Organizational Citizenship Behavior Amid Crises

December 3, 2025

Why Leaders Stay Instead of Quitting: A Qualitative Exploration of Organizational Citizenship Behavior Amid Crises

Cherie McKinnon | 2022

Abstract

Bolino, Hsiung, Harvey, and LePine (2014) provided profound conceptual contributions to the existing literature regarding organizational citizenship behavior (OCB) burnout and fatigue. After the study, the researchers noted that further research into other threats to OCB should be conducted to build upon its findings. The current research study explored OCB fatigue among leaders of varying tenure during a pandemic using qualitative research methods. OCB theory (Organ, 1988, 1997), OCB burnout (fatigue), perceived organizational support, culture (individualistic), and faith and faith practices as related to coping and leading consistently in a crisis among leaders were cornerstone concepts of the study. Sources of inquiry were utilized to better understand potential challenges that may cause OCB burnout in extenuating circumstances. In-depth interviews were conducted to attain the lived experiences of six participants who were identified as OCB leaders from various job industries such as education, film, retail, and ministry. Analysis of the data resulted in the emergence of the following themes concerning OCB in crisis: care for others, diligence, resilience, commitment, team, self-motivation, empowerment, and faith. Research reflections, limitations, and recommendations for further research are presented.

Request Information

"*" indicates required fields

Phone

This field is for validation purposes and should be left unchanged.

Online or On Campus*

Online

On Campus

On Campus Degree Type*

Online Degree Type*

Choose a Program*

This program is designed for registered nurses looking to advance their degree. A valid, unencumbered RN license is required to apply.

RN License Confirmation*

I currently hold a valid RN license

Don't have your RN license yet? Explore other Regent programs.

High School Graduation*

Are you an employee or the spouse/dependent of an employee?*

Employee

Spouse/Dependent

Are you a JCI USA member or benefitted employee, or the spouse/dependent of an employee?*

Employee/Member

Spouse/Dependent

Email Address*

Company*

Agency*

Employee's Company*

Employee's Agency*

Company Email Address*

Agency Email Address*

Your Email Address*

Employee's Company Email Address*

Employee's Agency Email Address*

Employee's First Name*

Employee/Member's First Name*

Employee's Last Name*

Employee/Member's Last Name*

Your Email Address*

First Name*

Last Name*

I live outside the US

Address*