The Effect of Employees

December 3, 2025

The Effect of Employees’ Perceived Organizational Support on the Level of Employee Engagement in a Virtual Work Environment

Julie Headley | 2024

Abstract

Employee engagement is at a record low for remote employees in the United States. This is a problem for companies because employee engagement leads to lower turnover, higher profits, and improved customer satisfaction. One antecedent for employee engagement in a standard work environment is perceived organizational support (POS). This quantitative study examined the effect of POS on employee engagement specifically in a virtual work environment for remote employees. It is hypothesized that POS positively affects employee engagement in a virtual work environment. SurveyMonkey Audience was used to solicit 128 participants who work full time, exclusively remote roles in the United States. The eight-item version of the Survey of Perceived Organizational Support and the nine-item version of the Utrecht Work Engagement Scale were used for data collection. The data were analyzed in SPSS using means, factor analysis, reliability, and regression. The hypothesis was supported. These results add to the existing literature by examining the relationship between POS and employee engagement for exclusively remote employees. With these results, companies and leaders should review and bolster organizational support practices for their remote employees in order to foster engagement.

Keywords: employee engagement, perceived organizational support, remote workers, virtual work environment

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