Spirit of Excellence Workshop
Spirit of Excellence Workshop
Yolanda Brannen | 2017
Abstract
Many organizations are faced with the challenge of providing consistent, excellent customer service that leads to customer loyalty and growth in profits. The challenge of excellent customer service stems from the lack of prescribed values in organizations, or the failure to interpret and practice organizational values. The inception and design of the workshop is to ignite the understanding of values as a guiding principle, which can be demonstrated and cultivated in the workplace and society at large with fundamental teaching and exercises.
Values are drivers of excellence. The workshop will assist organizational leaders in understanding the importance of uncovering values then stimulating, activating & motivating (S.A.M) a base set of values in followers in order to align those identifiable values with the organization’s values. The alignment of personal and organizational values will create a plausible solution that drives excellence in customer service in both for-profit and non-profit organizations.
The workshop will present several comprehensive value-based modules to develop the customer service skills of the most vital assets (workforce). Creating a mindset that wants to perform with a “Spirit of Excellence,” that promotes sustain competitive advantage, making the organization a leader in their industry.
The sole intent of this project after its design is to facilitate workshops in organizations to help organizations answer the question, “How excellent is thy name?” The workshop will promote Psalm 8 (KJV), “O Lord, our Lord, how excellent is thy name in all the earth! Who hast set thy glory above the heavens.” While promoting the belief that excellence comes from wisdom. The delivery of the workshop will provide the wisdom, action, and guidance (W.A.G.) that will deliver measurable results month-over-month after implementation of proven motivational practices from workshop modules focused on understanding ‘values’ and the role they play instrumentally in order to reach a terminal end (goal).
The four-course module workshop’s final output will consist of a program of instruction, module slides, instructor’s notes, and evaluation forms. The overall mission of workshop is to equip and train leaders from a biblical perspective that changes the world by operating with a ‘Spirit of Excellence’ in order to change the world.