Building Resiliency: The Art of the Pivot

December 3, 2025

Building Resiliency: The Art of the Pivot

Dontae Doughty | 2024

Abstract

Pressure to adopt models that promise varying versions of success overwhelms the field of business and leadership today. Operational leaders typically balance the internal needs of their organizations against the constantly changing constraints of external systemic relationships. Moving beyond the short-term issues to mapping out long-term effectiveness poses a continual challenge.

Building Resiliency: The Art of the Pivot empowers operational leaders to identify intervention opportunities, creating a preferred future for themselves, their executive leaders, and their organizations. The Learning Management System (LMS) teaches operational leaders to use strategic foresight to uncover critical resources for pivotal decisions and anticipate emerging opportunities for pivotal interventions in environments of uncertainty and inconvenience. Through three modules focused on “Learning to Pivot,” “Managing Pivotal Change Upward,” and “Developing Pivotal Systems,” the training program resources operational leaders with the practical tools and frameworks for resilient organizational decision-making, especially in non-profit organizations.

Learning to Pivot assists operational leaders with identifying opportunities for interventions for their preferred future, culminating with developing a “Pivot Panel” as a resilient operational decision-making aid. Managing Pivotal Change Upward equips operational leaders with a framework and replicable process to advocate for pivotal interventions, shaping organizational readiness for their executive leadership. Developing Pivotal Systems prepares operational leaders to understand causal relationships, systems thinking, and data sources to innovate resilient interventions in complex environments. By cultivating these leadership skills and resources, operational leaders can advocate and promote holistic organizational resilience practices.

Keywords: strategic foresight, organizational resilience, operational leaders, pivotal decisions, decision-making framework, systems thinking, managing up, non-profit organizations

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