An Assessment of Servant Leadership Differences Between Information Technology Leaders in Canada and India

June 19, 2026

An Assessment of Servant Leadership Differences Between Information Technology Leaders in Canada and India

Christel Mbonteh | 2026

Abstract

This study focused on the differences in servant leadership between information technology (IT) leaders in Canada and India. Greenleaf (1977) introduced the concept of servant leadership, but Patterson (2003) developed a newer model that describes the process by which a leader and followers interact through seven leadership attributes. The seven leadership constructs by Patterson that were leveraged in this study include Agapao love, humility, altruism, vision, trust, empowerment, and service. The study used the Servant Leadership Assessment Instrument (SLAI) by R. S. Dennis and Bocarnea (2005) to examine whether followers’ perceptions of their leaders differed by leader–follower gender similarity and tenure (time spent under that leader). Data was collected using a questionnaire with convenience sampling to gather information, provide insight, and foster understanding, thereby answering the research questions and testing the research hypotheses. The study findings suggested that country does not have a statistically significant effect on agapao, altruism, empowerment, humility, or trust but does have a statistically significant effect on serving and vision. Also, it confirmed that a leader’s empowerment of followers was positively related to followers’ perceptions of service in both Canadian and Indian contexts. Future recommendations for research on this topic include conducting a mixed-methods study with additional instruments beyond the SLAI to analyze differences in servant leadership between leaders in the Canadian and Indian IT sectors.

Keywords: information technology, culture, servant leadership

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