Media Services

Contact Details:

COM 306

757.352.4105

avmedia@regent.edu

M-F: 9 am – 4 pm (Office Hours)

M-F: 8 am – 8 pm; Sat: 8 am – 12 pm (Support Hours)

As part of the IT department, Media Services provides technology support to the faculty and staff of Regent University. The department is committed to supporting Regent University's academic technological needs now and in the future.

Classroom & Event Support

Classroom Support

Learn more about equipment in classrooms, request additional equipment, or report an issue with a piece of classroom technology.

If you would like your class recorded, please contact the registrar's office to reserve one of our self-service video-recording rooms (DIV 177, CRB 228, RH 107, MCR). For audio-only recording, please email avmedia@regent.edu to request use of COM 134.

If you need training on the technology in the classroom, please email avmedia@regent.edu.

Event Support

For information on all of our rooms and event spaces, click here.
Please use this form to request assistance/equipment for an event.

For additional questions, please email avmedia@regent.edu.

AV Production & Studios

Media Services will only record events for usage by Regent University. We offer several self-service recording rooms that we offer training to utilize.

Please email avproductions@regent.edu for information on required job completion time.

Prices are not published because each production is unique. Our hourly rates will apply when a self-service option is not utilized.

Please email avproductions@regent.edu to check availability for a time in the studios or to receive training on self-service rooms.

Checkout Equipment

There is a variety of equipment to check out including: projectors, cameras, and portable lighting kits.

There is no charge to checkout equipment, but a fee will be charged for damaged equipment.

Please email avmedia@regent.edu to checkout equipment.

Forms

To request a service, please submit the appropriate form:

Event Request Form
To request equipment we provide or technical service and support including video records and streamed events.

Report Equipment Problem
To report an issue with a piece of equipment.

Request AV Production or Studios
To request use of the studios or audio/video production outside the classroom. Please note: the fee schedule applies.

Checkout Equipment
Please email avmedia@regent.edu.

Staff

James Maurer
Director of Media Services
757.352.4176, jamemau@regent.edu

Erica Hanna
Operations Manager
757.352.4160, ehanna@regent.edu

Kiel Thorlton
Sr Technical Operations Specialist
757.352.4239, kieltho@regent.edu

Jeff Brangan
Sr AV Systems Engineer
757.352.4731, jbrangan@regent.edu

Jason Maurer
AV Systems Engineer
757.352.4514, jasomau@regent.edu

Joseph Wright
Media Services Technician
757.352.4117, jwright@regent.edu

FAQ

View a complete list of all the equipment contained in a room.

You may use your Regent login ID and Password to log into the Podium PC. If you do not have this information, you will need to contact the IT Help Desk.

Media Services provides a lapel microphone for use in all large classrooms. To check the availability of microphones in a specific classroom, consult the room information page.

Please contact us if this does not work:

  1. Make sure the correct input (i.e., PC, Laptop, etc.) is selected.
  2. Press the "Mute" button, wait a few seconds, and press it again.
  3. If this doesn't work, turn off the system, wait a few minutes, and turn the system back on.

Self-service recording spaces are available for audio/video recordings. Use of these spaces is highly encouraged. If you would like to schedule a recording in the studio, email avproductions@regent.edu. Fee schedule applies.

Media Services offers recording for any Regent University-related class or event. In addition, we offer the ability to have the recording placed online for post-event viewing.

Please submit this online form to request a recording.

Media Services offers small video cameras, tripods, projectors, and screens for regular checkout by university faculty and staff for university-related purposes. Any other equipment checkout requests will be evaluated on a case-by-case basis.

Please email avmedia@regent.edu to reserve equipment for checkout.

Microphones are set at a fixed volume in all classrooms to avoid malfunction. Please email us if you have concerns about this issue at avmedia@regent.edu.

All requests to use either of these locations are required to fill out the form here. Once the location is confirmed, please submit an event request form.

Media Services will typically set up for events 30 minutes before the event unless we determine that the setup will require additional time. The only exception to the 30-minute rule is if the room is being occupied when we would normally set up. In this case, we will set up when the room is available.

Media Services does not provide laptops for events. If you need a laptop for your event, you may contact the IT Help Desk.

If no one picks up the Helpline, please leave a message, and someone will assist you as soon as possible.

We do not have projectors bright enough to compete with the sun through the glass ceiling of the Atrium. We can, however, provide a projector for events that take place after sunset.