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Doctoral Project Abstract

Achieving Public Service Excellence Through Emotional Intelligence

Edward C. Williams, Sr.

Emotional intelligence (EI) is emerging as an important management tool for leaders of public and private organizations. The purpose of this book entitled, “Achieving Public Service Excellence through Emotional Intelligence,” is to define and examine the role and impact of emotional intelligence within public organizational contexts with a focus on governmental and non-profit organizations. It will consider the relationship between organizational behavior, leadership, and job performance. It will also examine leadership and emotional intelligence in transforming public organizations from a bureaucratic machine into a transformative learning community. Public organizations throughout the United States are experiencing declines in tax revenues, grants, and state aid in assisting them in sustaining an adequate level of public services. These issues are affecting how their employees view their jobs, their leaders, and how they will continue to provide critical services to the public. This book will examine the nature of leadership and emotional intelligence through a review of relevant literature and an understanding of the mechanics of public organizations as a bureaucratic organization. I will also offer practical examples of how public organizations can use the elements of emotional intelligence to improve how employees view their jobs, their leaders in assisting them in becoming creative and innovative within the workplace. This book will also consider how EI has worked in non-public organizations. It is the premise of this book that leaders of public organizations should rediscover the essential principles of leadership by considering the use of emotional intelligence in improving the emotional health and work performance of their employees and their organizations.

It is the goal of this book to serve as a useful guide for leaders of federal, state, county, and local governments, non-profit organizations, private sector organizations, church leaders, employees, community leaders, and others who have an interest in human capital development, public management, efficient local governance, improving service delivery, and public affairs. This book can be a resource for those leaders and employees who feel the need to bring new ideas and methods to improve employee morale within their organizations. Any leader or individual who is interested in creating synergistic organizations through dynamic individuals should read this book.

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