Voice Mail
From your desk, access voice mail by dialing 4999. The system will ask you for your password. If you have the password from the prior user, you may enter it. If the department has asked for the password to be reset, the requestor will be emailed the new temporary password.
From outside campus, call 352-4999. The system will prompt you to enter your mailbox, enter your 4-digit extension then press #, followed by the password, press # again.
Click here for the CallPilot Quick Reference Card.
TO LISTEN TO NEW MESSAGES, press 2.
OPTIONS while listening to messages:
Press 1 - To play beginning of current message
Press 2 - To repeat play of current message
Press 3 - To skip forward
Press 4 - To play previous message
Press 5 - To record a message
Press 6 - To save current message and go to next message
Press 7 - List of Msg commands
Press 8 - List of PhoneMgr commands
Press 9 - To call sender
Press * - For HELP
Press # - To pause playing message
If you paused listening by pressing # above, you have the following options:
Press 2 - Resume listening
TO RECORD AND SEND A MESSAGE, press 75
Enter the four-digit extension number of the recipient(s) separated by #. You then have the following options:
Press 2 - Review
Press 5 - Record/resume your message
Press # - Stop recording
Press 76 - Discard
Press 79 or hangup - To send the message
Press 70 - Message routing options: 1, urgent delivery; 4, set private; 5, for acknowledgment; #, to cancel
Press * - To repeat menu options
TO ACCESS THE PHONE MANAGER, press 8* or use the following commands for direct access:
Press 82 - Administer your recordings
Press 1 - To record External greeting
Press 2 - To record Internal greeting
Press 3 - To record Temporary greeting*
Press 9 - To record Personal Verification
Press 84 - To change your password
Press * - To repeat menu options
*The temporary greeting is very helpful when you will be out of the office on sick leave or vacation. You can activate the out of office greeting which will explain that you are out, and it will not erase your standard greeting. When you come back into the office, you can remove the temporary greeting or schedule it to expire and you will not have to re-record your standard greeting.
If your voice mailbox has been worked on and reset, your message light may not work correctly. If you notice that it is not turning off or on as it should, listen to all "new" messages and save or delete each one. Hang up, then send yourself a test message. It should work correctly once again. If you continue to have problems, please contact the Help Desk at x4076 or helpdesk@regent.edu.
