- What is Microsoft Exchange Server?
Microsoft Exchange Server is a messaging and collaborative software product developed by Microsoft. Exchange's major features consist of email, calendaring, contacts and tasks, as well as support for mobile and web-based access to information.
- What New Features are available in Exchange?
Here are just a few of the highlights of the new email system:
- New webmail, called OWA, which includes calendaring, contacts, and tasks
- For faculty, staff, and GAs on campus, Outlook is the synchronized with OWA
- Shared calendaring
- Global Address book
- Recall messages within Regent
- Restore message functionality within Outlook
- Faculty and Staff quotas increased to 500MB
- Synchronizing functionality with PDAs and Smart Phones
- Outlook Anywhere for all users with Outlook 2003/2007
Microsoft Exchange Server allows you advanced capabilities in not only email, but also calendaring, contacts, and tasks. The collaborative features are a highlight of the Exchange system. It is extremely easy to set up shared calendaring or contacts with Exchange Server. The Outlook Web Access (OWA) features are also a high point for Exchange, giving you a web email system that very closely resembles the look and feel you would get when using Outlook at your desk from anywhere in the world.
If you have a desktop or a laptop (that you leave in the office), your computer will be upgraded in your absence. However, if you have a laptop that will not be left in the office, you will need to contact the Help Desk at helpdesk@regent.edu to schedule your migration.
- How Much Mail Can I Keep On The Server?
On the new Microsoft Exchange, all of our items (messages, appointments, tasks, notes, and contacts) add up to consume part of our quota. Student quotas are set to 100MB and Faculty and Staff quotas are 500MB.
- What Does The New Email Retention Policy Mean For Me?
In short, IT has imposed limits on the length of time messages may remain in your Inbox and Sent Items folders. In addition, we automatically purge your Deleted Items folder after a specified period of time. To learn more about his change, click here. 
- How Can I Empty My Deleted Items Folder?
The process for emptying your Deleted Items folder is the same in both Outlook 2003 and Outlook 2007. You can simply right click on your Deleted Items folder and click Empty Deleted Items Folder.
- How may I connect to the new Exchange server from outside of Regent using Outlook or another mail client?
Regent's new Exchange Server supports both Secure POP and Secure IMAP connections using SSL. In your mail client's configuration settings, you should use the following server information for the incoming mail server for both POP and IMAP:
remotemail.regent.edu
You will need to ensure that you are using SSL for the connections. This will often be a check box or drop down menu. If you are asked for a port number you will need to use:
IMAP - Port: 993
POP - Port: 995
For the outgoing mail server you will need to use the outgoing mail server of your Internet Service Provider (ISP) if you are outside of the Regent campus. This can usually be found on the ISP's website. For example, if Cox is your ISP, your outgoing mail server would be smtp.east.cox.net. If you are using the Regent network to connect to the Internet you can use Regent's outgoing email server smtp.regent.edu.
If you use Outlook 2003 or 2007 from home and would like to connect directly to Exchange to make use of the all of the advanced features, please see our How To document entitled, "How to Set Up Outlook At Home " to configure this new service. You'll be able to access your Exchange Mailbox items and send mail through Regent as if you were using your university desktop.
- How Do I Get To The New Webmail?
The new webmail is called "Outlook Web Access", herein referred to as OWA. OWA can be directly accessed by clicking on https://owa.regent.edu. In addition, we've added a link to OWA in the MyRegent Portal, https://my.regent.edu. You can find it within the "Office 2007 / Exchange Upgrade" portlet on the bottom right column. A link to OWA is also available in the quicklinks box on Regent webpages.
- Why Does Outlook Web Access (OWA) Look Different on Different Browsers?
There are two different versions of OWA. The most common and the most user friendly is the standard OWA. The second is a trimmed down version of the standard OWA called OWA Light. The standard version of OWA is only available to users of the Microsoft Internet Explorer web browser. Users of any other web browser must use the light version. Users of Internet Explorer may choose to use the light version, if they wish, by checking the box at the log in screen for Use Outlook Web Access Light. You may want to consider using the light version if you are on a slower Internet connection like dial up.f
- Are There Any Tutorials I Can Review?
Yes, you can find those on the Office 2007 training page located here.
Yes, there will be training for both Exchange Server and for the Office 2007 system that will be installed with Exchange. You can find those classes in the normal IT training registration page location at https://www.regent.edu/events/training/home.cfm?view=IT
- I have a Blackberry handheld device. Can I get connected to the new Exchange server?
Yes. Regent provides Blackberry Enterprise Server access for faculty and staff (excluding GAs and adjunct faculty). However, restrictions apply and access is granted on a case by case basis. Please note that there is a onetime $99 license fee and an annual maintenance fee associated with each device that will be billed back to your School/Department. Please send an email to itpurchasing@regent.edu requesting a license for our new Blackberry Enterprise Server. Your Dean or Department Head is required to approve your request prior to IT connecting your device to the server. Also, you will need to fax or interoffice mail a signed copy of the Blackberry Agreement Form to the IT Help Desk.
No. If you currently forward your email from Regent.edu to another account (for example: gmail, Yahoo!, AOL), then the migration process will duplicate that feature on the Exchange server.
- What if I Have Additional Questions?
The best place to look for answers is the Office 2007 Forum. In the Forum, you will find postings from users like yourself with answers from both the IT staff and other users. The link to the Office 2007 Forum can be found in the Exchange portlet on the right side of the MyRegent Portal. If you are unable to find the answers that you seek in the Office 2007 Forum, email the Help Desk at helpdesk@regent.edu.
