Regent's email system is currently powered by Microsoft Exchange which gives users many common features such as calendars, contacts and to-do lists. Below are some frequently asked questions and guides about the email system, if you cannot find the solution you are looking for please contact the Help Desk.
- How do I setup email on my mobile device
Please see How to setup email on a mobile device 
- I have a mobile device that does not support ActiveSync. Can I setup email on my mobile device?
Yes. Regent offers several ways to get connected to the regent.edu email system. In your device's configuration settings, you should use the following server information for the incoming mail server for both POP and IMAP:
remotemail.regent.edu
You will need to ensure that you are using SSL for the connections. This will often be a check box or drop down menu. If you are asked for a port number you will need to use:
IMAP - Port: 993
POP - Port: 995
For the outgoing mail server you will need to use the outgoing mail server of your Internet Service Provider (ISP) if you are connected to a wireless network. This can usually be found on the ISP's website. For example, if Cox is your ISP, your outgoing mail server would be smtp.east.cox.net. If you are using the Regent network to connect to the Internet you can use Regent's outgoing email server smtp.regent.edu. If you are connected via cell services, check with your carrier for the appropriate outgoing email server.
- I have a Blackberry mobile device. Can I setup email Blackberry mobile device?
Yes. Regent provides Blackberry Enterprise Server access for faculty and staff (excluding GAs and adjunct faculty). However, restrictions apply and access is granted on a case by case basis. Please note that there is a onetime $99 license fee associated with each device that will be billed back to your School/Department. Please send an email to itpurchasing@regent.edu requesting a license for our new Blackberry Enterprise Server. Your Dean or Department Head is required to approve your request prior to IT connecting your device to the server. Also, you will need to fax or interoffice mail a signed copy of the Blackberry Agreement Form to the IT Help Desk.
- How do I setup Outlook at home?
Please see the following How To articles:
How To Set Up Outlook At Home - Outlook 2010 for Windows
How To Set Up Outlook At Home - Outlook 2011 for Mac
- How do I setup Outlook or another mail client using IMAP or POP?
Regent's Exchange Server supports both Secure POP and Secure IMAP connections using SSL. In your mail client's configuration settings, you should use the following server information for the incoming mail server for both POP and IMAP:
remotemail.regent.edu
You will need to ensure that you are using SSL for the connections. This will often be a check box or drop down menu. If you are asked for a port number you will need to use:
IMAP - Port: 993
POP - Port: 995
For the outgoing mail server you will need to use the outgoing mail server of your Internet Service Provider (ISP) if you are outside of the Regent campus. This can usually be found on the ISP's website. For example, if Cox is your ISP, your outgoing mail server would be smtp.east.cox.net. If you are using the Regent network to connect to the Internet you can use Regent's outgoing email server smtp.regent.edu.
If you use Outlook from home and would like to connect directly to Exchange to make use of the all of the advanced features, please see our How To document entitled, "How to Set Up Outlook At Home " to configure this new service. You'll be able to access your Exchange Mailbox items and send mail through Regent as if you were using your university desktop.
- How do I empty my deleted items folder?
In Outlook, you can simply right click on your Deleted Items folder and click Empty Deleted Items Folder.
- Are there any Outlook tutorials I can review?
Yes, you can find Windows 7 and Office 2010 training tutorials on the main IT page located on the myRegent Portal under the Information Technology section on the left..
- What features are available in Exchange?
Here are just a few of the highlights of the email system:
- The webmail includes calendaring, contacts, and tasks
- For faculty, staff, and GAs on campus, Outlook is the synchronized with webmail
- Shared calendaring
- Global Address book
- Recall messages within Regent
- Restore message functionality within Outlook
- Faculty and Staff quotas are 500MB
- Synchronizing functionality with Smart Phones
- Outlook Anywhere for all users with Outlook 2003/2007/2010
- How much mail can I keep on the server?
On the Microsoft Exchange, all of your items (messages, appointments, tasks, notes, and contacts) add up to consume part of your quota. Student quotas are set to 400MB and Faculty and Staff quotas are 500MB.
- What does the Email Retention Policy mean for me?
Limits are set on the length of time messages may remain in your Inbox and Sent Items folders. In addition, we automatically purge your Deleted Items folder after a specified period of time. To learn more about his change, click here.
- How do I connect to Regent's webmail?
Webmail can be directly accessed by clicking on https://owa.regent.edu. In addition, there is a link to Mail at the top of the MyRegent Portal, https://my.regent.edu.
- Why does webmail look different on various web browsers?
There are two different versions of Mail. The most common and the most user friendly is the standard Mail. The second is a trimmed down version of the standard Mail. The standard version of Mail is only available to users of the Microsoft Internet Explorer web browser. Users of any other web browser must use the light version. Users of Internet Explorer may choose to use the light version, if they wish, by checking the box at the log in screen for Use Outlook Web Access Light. You may want to consider using the light version if you are on a slower Internet connection like dial up.
- What if I have additional questions?
Contact the IT Help Desk by email helpdesk@regent.edu or call 757-352-4076.
