RECALL AND HOLD POLICY

Recalls are placed on materials currently checked out to another patron.  Any item may be recalled by the Library from any patron after a minimum of three (3) weeks, regardless of the borrower's loan period.  Recalled items must be returned to the Circulation Desk within five (5) days of receiving the recall notice. An item may be recalled immediately if it is needed for Course Reserves.

Holds can be placed on materials currently checked out to another patron. When items become available, the patron is notified and they are placed on hold for five days. If the patron does not pick up the materials within five days, the item(s) are then returned to the stacks or placed on "hold" for the next requesting patron. 

SUSPENSION OF PRIVILEGES

The library circulation computer system will automatically block a patron's library privilege if he/she fails to pay library fines or return overdue books.  A system block will prevent a patron from accessing library electronic databases, registering for classes, or obtaining university transcripts.

CONFIDENTIALITY OF RECORDS

Regent University Library complies with the American Library Association's Code of Ethics on confidentiality: "We protect each library user's right to privacy and confidentiality with respect to information sought or received, and materials consulted, borrowed, or transmitted."  

RESERVES

LOST AND FOUND

Personal property is the responsibility of the individual patron. Lost items found in the Library are held at the Circulation Desk for no more than one week.  Each Friday all lost and found items are taken to Student Services Department. 

TELEPHONES/MESSAGES/PAGING

Patrons are not permitted to use staff phones. There is a telephone available for patron use (five minutes per call) on the back circulation counter, across from the change machine. The Library will not take messages, page or search for patrons in the library building except in emergency situations.

CONTACT INFORMATION

To contact Circulation, telephone 757-226-4150 or email elizkee@regent.edu
To contact Reserves, telephone 757-226-4156 or email mlane@regent.edu.