Student Charges & Refund Policies
Student charges are based on a variety of factors including course enrollment, campus, and whether the student lives in housing, among other reasons for fee assessment. Students are entitled to a refund if they drop or withdraw from courses within the first two weeks, with certain limitations related to housing as detailed in the housing contract. There may be other reasons where refund of charges or change in typical fee assessment may be applicable. Please review the information provided below for more details on policies related to refunds and student charges. It is the responsibility of the student to be aware of these policies, all credit amounts on his or her account, and to maintain current address and contact information with Regent University.
Military and Uniformed Public Servants can review available accommodations to standard polices that resulted from qualifying service obligations here.
Students dropping or withdrawing from courses are entitled to a refund according to the schedule below. After the drop or withdrawal has been completed, please contact the Business Office to request a refund of any remaining credit balance.
| Graduate Dropping/Withdrawal | |
| 1st week of classes | 100% |
| 2nd week of classes | 100% |
| After 2nd week of classes | No Refund |
| Undergrad Dropping/Withdrawal | |
| 1st week of classes | 100% |
| 2nd week of classes | 100% |
| After 2nd week of classes | No Refund |
If you are withdrawing or dismissed from enrollment at the University and have received Federal Title IV funds, please reference the Withdrawals and Return of Title IV Funds Policy for important information regarding how a drop or withdrawal may impact your financial aid.
Credit Balances
Credit balances from anything other than federal aid will only be refunded upon request or at the end of the semester. Please send your request to studentaccounts@regent.edu or call 757.352.4059. Refunds of payments from personal checks will be subject to a 10 business day hold or until notification is provided that the funds have cleared your bank. Credits from Third Party payments can only be released to the student with permission from the Third Party.
Loan Refunds
If the posting of all federal aid (federal grants and loans) exceed charges posted to the student’s account, the resulting credit balance will automatically be issued as a refund if the following condition is met:
- The student has a current permanent address set up in Genisys. (Please verify the address does not have an expired “end date.”)
Parent PLUS Loan refunds will be issued to the student or parent borrower as selected on the Parent PLUS Request Form. Parent borrowers can now also receive their refund through direct deposit by completing the Direct Deposit Form online.
In order to receive your refund by direct deposit, you must sign up through Genisys.
To set up direct deposit, please follow these three steps:
- Click on the “Bill & Payment Center” tab.
- Choose “Electronic Refunds” from the menu on the right.
- Select “Set Up Account.”
Paper Checks
Refunds for students not enrolled in Direct Deposit will be mailed twice a week on Wednesdays and Fridays through the US Postal Service to the permanent address listed in Genisys. Refund checks are not available for pick up in the Business Office. Due to the volume of refunds produced, we are unable to accommodate any exceptions.
Uncashed Refund Checks and Resissues
Refund checks should be cashed promptly. Checks over 90 days old are considered stale dated and may be voided. Students who are Federal Title IV Recipients are subject to Federal regulations which require the University to return uncashed refund checks to the federal program which generated the refund. Once these funds are returned to the lender, the University cannot request them back.
Stale-dated checks resulting from sources other than Federal Title IV funds can be reissued upon request to the Business Office. Please note that a reissue fee of $20.00 applies. Students that request a reissue on a refund check may have the reissue fee waived if they enroll in direct deposit.
*Please note: For missing or undelivered refund checks, the University must wait 10 business days before reissuing funds to ensure that the checks have not cleared the bank once the student has contacted the Business Office.
Tuition and Fee Policies in the Event of Campus Closure
Please refer to the existing refund policies and tuition and fee information which apply under normal circumstances as the following only apply to current COVID-19 and other campus closure concerns.
Tuition
The tuition rate in force for all programs is based either on program or modality. In the case of a program-specific rate (graduate programs, JD, etc.) no distinction is made for modality, so the same rate applies regardless. For undergraduate students only, there is a differing rate for online compared to on campus.
In any instance where the university chooses or is required to offer online instruction only, and does so prior to the beginning of a semester, all undergraduate students who would typically be charged the on campus rate will instead be charged the online rate for that term. As online tuition is at a rate significantly lower than the on campus, per-credit hour equivalent, no university provided, unfunded discounts will be applied to the online tuition rate except for those which would typically apply to online students (military discounts, corporate partnerships, etc.); certain other limited exceptions may apply. Federal funding can still apply, subject to credit hour minimums required for eligibility for aid and overall eligibility to participate in Title IV funding.
For terms in which regular, on-campus instruction is provided, regardless if a subsequent change to online is required for that term by the state or other governmental authority, or such change is made in the interest of student safety, and regardless of the number of weeks remaining in that same term, no change to tuition rate will be made for that term.
Fees
Current course-specific fees are assessed to offset direct costs associated with that course. No change in course fees will be made regardless if there is a change in modality.
Related, most other student fees assessed at the university level are designed to support student learning and other essential student supports (tutoring/coaching, information technology, student disability services, etc.), and these resources are available to on campus and online students alike. However, there is a difference in the university fee for on-campus students which is designed to provide access to student activities and other campus-based resources.
In any instance where the university chooses or is required to offer online instruction only, and does so prior to the beginning of a semester, all students will be charged the online university services fee.
In any term in which on campus students must change to online instruction and less than 1/2 of the term has passed (before the end of Week 8), a 50% refund of the difference between the on campus and online fees rate will be returned to the affected students. If more than 1/2 of the term has passed (after Week 8), no change in fees will apply.
Housing
For terms in which regular, on-campus instruction is provided, regardless if a subsequent change to online is required for that term by the state or other governmental authority, or such change is made in the interest of student safety, it is understood that certain expenses to provide university housing to students are incurred regardless of the number of weeks student housing is actually occupied. Therefore, the university may consider a pro-rated refund of student housing fees if students are required to vacate housing and based on the number of weeks remaining in the term for which housing will not be provided, but only after recoupment of up-front and fixed expenses incurred on the student’s behalf. In general, this means one-third of the applicable housing rate is non-refundable, leaving the remaining two-thirds of the housing rate as potentially eligible for refund on a pro-rated basis. The issuance of refunds and calculation thereof is determined at the sole discretion of the university.
