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Student Refund Policies

[Withdrawals]     [Overpayments]      [Loan Refunds]      [Direct Deposit]      [Paper Checks]      [Reissues]

 

 

Please Note: It is the responsibility of the student to be aware of all credit amounts on his or her account and to maintain current address and contact information with the University.

Dropped Classes/Withdrawal

Students dropping or withdrawing from courses are entitled to a refund according to the schedule below. After the drop or withdrawal has been completed, please contact the Business Office to request a refund of any remaining credit balance.

 

Graduate Dropping/Withdrawal

1st week of classes

100%

2nd week of classes

50%

After 2nd week of classes

No Refund

Undergrad Dropping/Withdrawal

1st week of classes

100%

2nd week of classes

50%

After 2nd week of classes

No Refund

 

If you are withdrawing or dismissed from enrollment at the University and have received Federal Title IV funds, please reference the Withdrawals and Return of Title IV Funds Policy for important information regarding how a drop or withdrawal may impact your financial aid.

 

 

Overpayments

Credit balances from an overpayment will be refunded upon request or at the end of the drop/add period. Please send your request to busoff@regent.edu or call 757.352.4059.  Refunds of payments from personal checks will be subject to a 10 business day hold or until notification is provided that the funds have cleared your bank. Credits from Third Party payments can only be released to the student with permission from the Third Party.

 

 

Loan Refunds

If the posting of all aid (grants, loans, and payments) exceed charges posted to the student’s account, the resulting credit balance will automatically be issued as a refund if the following condition is met:

  • The student has a current permanent address set up in Genisys. (Please verify the address does not have an expired “end date.”)

Parent PLUS Loan refunds will be issued to the student or parent borrower as selected on the Parent PLUS Request Form. Parent borrowers can now also receive their refund through direct deposit by completing the Direct Deposit Form online.

 

 

Student Direct Deposit
For a speedy delivery of student refunds, we recommend signing up for Direct Deposit. Direct Deposit refunds are issued twice a week on Tuesdays and Thursdays. Students will receive a direct deposit notification by email, and can expect to receive their refund within 1-2 business days of the transaction date indicated in the email. Students can sign up for direct deposit by logging into Genisys through MyRegent Portal, clicking on “Student Services and Financial Aid,” “Student Records,” and then “Direct Deposit Information".

 

 

Paper Checks
Refunds for students not enrolled in Direct Deposit will be mailed twice a week on Wednesdays and Fridays through the US Postal Service to the permanent address listed in Genisys. Refund checks are not available for pick up in the Business Office. Due to the volume of refunds produced, we are unable to accommodate any exceptions.

 

 

Uncashed Refund Checks and Reissues
Refund checks should be cashed promptly. Checks over 90 days old are considered stale dated and may be voided. Students who are Federal Title IV Recipients are subject to Federal regulations which require the University to return uncashed refund checks to the federal program which generated the refund. Once these funds are returned to the lender, the University cannot request them back.

Stale-dated checks resulting from sources other than Federal Title IV funds can be reissued upon request to the Business Office. Please note that a reissue fee of $20.00 applies. Students that request a reissue on a refund check may have the reissue fee waived if they enroll in direct deposit.