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Accounts Payable Frequently Asked Questions

Q. When will I get my check?
A. All checks are mailed within five business days of receipt of invoice, expense report, travel request, check request, etc.

Q. Can I pick up my check?
A. All checks are mailed unless otherwise noted on the request. If it’s noted on the request that check pickup is needed, the Accounts Payable office will call you when the check is ready.

Q. What do I need to turn in to be reimbursed?
A. Original receipts, not copies, should be turned in. If something is paid by check with no receipt, a canceled check is adequate backup. For more details, please refer to the Travel Reimbursement policies or expense report instructions.

Q. For what purchases do I need to provide a business purpose?
A. Any purchase for which the business purpose is not evident. Meals, airline tickets, mileage, car rentals, hotels, and flower purchases are examples.

Q. Why do I have to provide receipts if the request has been approved by department?
A. For auditing purposes, we are required to have documentation on all reimbursements made by Regent University.

Q. How do I find out what a payment was for on one of my accounts listed in the General Ledger?
A. Send an e-mail to Teresa Foley, Accounts Payable Manager, at with a complete listing of your questions. A response will be e-mailed back to you.

Q. How do I find out if my check has been processed?
A. Refer to your department's Monthly Reports. If this does not show the information you need, email