Common Problems
General Web Authoring Questions and Problems
- I have noticed that browsers are opening random pages in my site, and sometimes it doesn't work at all. When I go to my root URL (i.e. - portfolios.regent.edu/viwalker) I get an ugly list of my files and pages. Why is this happening?
- Sometimes my pages do not display. Why is this happening?
- I made changes to my Web pages, but I don't see the changes on the Internet.
- I re-uploaded my changed pages to the server, but I still don't see the changes on the Internet.
- I added my video to my Web page, but it will not play when I click on the link and I am receiving a message that there is server error.
Login Questions and Problems
Answers: General Web Authoring Questions and Problems
- 1. Q. I have noticed that browsers are opening random pages in my site, and sometimes it doesn't work at all. When I go to my root URL (i.e. - portfolios.regent.edu/viwalker) I get an ugly list of my files and pages. Why is this happening?
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Q. Sometimes my pages do not display. Why is this happening?
A. One answer could be the name you are giving your files. Do not use spaces or symbols in your Web page names, anchor names or image file names.
You can use the underscore symbol "_." For example, do not use the name "thesis depression.html." If you want to use "thesis" and "depression," delete the space or use an underscore to make the page name "thesisdepression.html" or "thesis_depression.html."
- Q. I made changes to my Web pages, but I don't see the changes on the Internet.
- Q. I re-uploaded my changed pages to the server, but I still don't see the changes on the Internet.
- Q. I added my video to my Web page, but it will not play when I click on the link and I am receiving a message that there is server error.
A. Save your starting/opening Web page as "index.html." When you don't save your starting Web page as "index.html" ( all lowercase), the Web address for your portfolio may not work or may not start up with the correct page. Browsers (Inexplorer, Firefox, etc.) search for your index.htm or home. htm page as the first page they should open. Saving your starting page as "index.html" will save you a lot of trouble!
A. Although you may have made some changes to your Web pages and saved them, you have to re-upload your changed pages again. Make sure you upload any new images too.
A. Your Internet browser will often bring up a page from its memory cache, rather than from the server itself. If you have recently changed and re-uploaded your pages, simply hit the "reload" or "refresh" button on your browser tool bar after you open your website (or hit the F5 button as a shortcut). (You may have to click "reload" on every page that you have changed.) This should show you the changes you've made.
A. This problem may occur when using Internet Explorer as your viewing browser. This may be due to IE interpreting incorrectly that the video is being streamed from a streaming server due to the way it is linked. Although the link may be correct, the IE browser may not open the video correctly due to this. The solution would be to embed the video into your Webpage using the <embed> tag.
Answers: Login Questions and Problems
Q. I stored my portfolio on Blackboard's Portfolio, but I cannot log in to access my portfolio through a web browser.
A. Check to make sure you have set your portfolio's access permissions correctly.
If you are still having problems be sure to check the FAQ Page or feel free contact the Portfolio Consultant or the Regent University Helpdesk for additional help.
