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Dissertation Abstract

Tendency for Knowledge Transfer Effectiveness Scale Development

James G. Lewis
June 2011

The importance of knowledge management to the success of an organization cannot be overstated. Given this importance, measuring the success or effectiveness of knowledge investments is difficult, and no generally accepted methodology or instrument is widely used. The Tendency for Knowledge Transfer Effectiveness (TKTE) Scale was developed to determine the knowledge transfer effectiveness tendencies of an organization using knowledge transfer determinants-knowledge codifiability, knowledge complexity, positive receiver motivation, relationship quality, richness of transmission channels, perceived credibility of source, unlearning capacity, prior related knowledge, sender-receiver distance, and supportive organizational context-as elements of an overall knowledge transfer framework. The TKTE's focus on knowledge transfer tendencies versus an actual knowledge measurement may provide a positive, practical instrument for organizational leaders to gauge the health of their knowledge management infrastructure.