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Dissertation Abstract

The Impact of Motivational Language and Transformational Leadership of the Pastor on Volunteers’ Job Satisfaction in Korean Southern Baptist

Keunok Choi
May 2006

Volunteer workers are not paid-workers, so they will leave their work when they are not satisfied. Thus, church leaders should understand volunteer's needs and motivations in order to recruit and maintain the services of volunteers as valuable resources for the church. Job satisfaction among church volunteers is sometimes low because church leaders often do not recognize the role of leadership and communication in attracting and rewarding volunteers. Dr. Jeremiah Sullivan's motivational language can help church leaders to use language as an effective tool to motivate volunteers. The sample that was used in this study were 421 volunteers in 18 Korean Southern Baptist churches in the United States. This study investigated the relationship between a pastor's motivational language and volunteers' job satisfaction along with transformational leadership and job satisfaction by using bivariate correlations. The results indicated that there was a statistically significant positive relationship (.612) between motivational language and volunteers' job satisfaction at the p < .01 level. The correlation results also indicated that there was a statistically significant positive relationship (.591) between transformational leadership and volunteers' job satisfaction at the p < .01 level. Additionally, the study investigated whether transformational leadership had a greater effect on motivational language than transactional and non-transactional leadership by using bivariate correlation and multiple regression. The correlation results showed that there was statistical significance between transformational leadership and motivational language (.638) rather than transactional (.429) and non-transactional leadership (-.148). The multiple regression model revealed a statistically significant R ² of .480 ( p < .05). Finally, the relationship between volunteers' demographic characteristics and job satisfaction was tested by using one-way ANOVA and t test. The result indicated that job satisfaction was not significantly correlated with age and education in demographic variables while gender and years of volunteer experience showed a positive correlation with a volunteer's job satisfaction.